China Tourism Group Duty Free Corporation Limited(CTG DUTY-FREE)published its first Environmental, Social and Governance Report (hereinafter “ESG Report”) in both Chinese and English versions on 18th July 2022. Since 1984, we have strived to continuously satisfy consumers’ rising demand for a better life by grounding our efforts as the core mission. Our company not only promotes high-quality development but also actively contributes to society, engages in ethical practices, and delivers outstanding achievements.
Two ESG-related Topics and Four pillars, disclosed ESG performance comprehensively
The ESG report responds to our stakeholders with our performances and achievements based on the principles of governance, prosperity, people, and planet with details regarding ESG management, customer service, sustainable supply chain management, employee development, public service, low carbon with environmental protection etc.
Environmental Initiatives with Brand Impacts
CTG DUTY-FREE deploys our influence from the supply chain to attract and engage our stakeholders, including brand partners and consumers, to support green development worldwide. We collaborated with brand partners to optimize freight shipping, introduce green designs, and use environmentally friendly materials in counters and exhibition stands to reduce the overall carbon emission and provide a green shopping space with fashionable design. Our vision is to encourage and advocate for our customers to realize the ideology of sustainable consumption through various environmental protection activities.
Promoting Regional Prosperity and Development
As a significant participant in Hainan’s offshore duty-free industry, our company has already operated business for over ten years. We have created a new tourism and shopping development model to assist the progress of the industry continuously. Moreover, our company has actively undertaken targeted assistance in Menglian and Ximeng counties in Yunnan province. We effectively combined our assistance work with the company’s primary business and took multiple innovative measures to consolidate achievements of poverty alleviation and to promote rural vitalization comprehensively.
Principles of Governance
CTG DUTY-FREE has established a governance system consisting of a clear division of authority and responsibilities with regular and stable operations. In addition, we also created an effective institutional system, improved risk management and internal control and enforced business ethics to ensure standardized and effective corporate governance and operation. Meanwhile, our company established the ESG management system consisting of The Board of Directors, The ESG Leadership Group and other Group members, including the managers in charge of the company’s relevant departments, to ensure effective implementation.
Prosperity
Our company adheres to the “customer-centric” business philosophy to improve our customer service system unremittingly. We continuously enrich the brand categories, enhance the service quality, improve commodity management, and promote digital innovation to satisfy consumers’ demand for a better life by grounding our efforts. Simultaneously, to enforce our product management, our company established a green and intelligent supply chain; it could also reduce emissions and conserve energy.
People
We consistently uphold the “people-oriented” management philosophy, providing equal opportunity to every employee, ensuring employee rights, creating a safe and comfortable working environment, and establishing a comprehensive staff training system and career paths. Also, our company sticks to enhancing employees’ sense of fulfilment and shares the results of development with them insistently.
Plant
CTG DUTY-FREE has always been committed to the concept of the green development principle. Promoting green offices, engaging in energy management, and packaging material management are the three core aspects for our company to fulfill the green development principle. We are actively taking energy-efficient initiatives and safeguarding the natural environment. Furthermore, our company constructs high-quality buildings that adhere to green concepts and green building standards throughout their life cycle. Our company plans to build green buildings covering an area of approximately 1,455,900 square meters.
Work together to forge ahead
It is our pleasure to obtain the support and wishes from our stakeholders, including our cdf members, L’Oréal Group, China Asset Management etc. CTG DUTY-FREE will uninterruptedly pursue the mission of “Share the Joy of Shopping and Extend the Enjoyment of Travel” along with our employees, customers, brand partners, investors and other stakeholders to create values.
@Vincent Boinay | President of L’Oréal Travel Retail and Member of L’Oréal Groupe Executive Committee
L’Oréal Group and CTG DUTY-FREE historically have mutual cooperation based on trust spanning 30 fruitful years. We look forward to the next 30 years and beyond of strong partnership. Together, we are committed to consumer centricity for our valued travellers in the Chinese market; driving environmental sustainability through our joint efforts in all our processes; as we forge dynamic growth and a bright future for Chinese travel retail market together.
@Yutong Meng | cdf Member
Cdf not only created convenient channels for me to purchase favourite products but also encouraged me to explore a better world from the bottom of my heart. I genuinely hope your company will become better and accompany us in the future.
@Qingze Lin | Fund Manager from China Asset Management
As a responsible investment institution, we pay close attention to how ESG concepts are integrated into the planning, implementation and development of our portfolio companies. From our point of view, CTG DUTY-FREE is not only a fearless and innovative global duty-free leader but also embraces a sense of social responsibility, focusing on the sustainable development of businesses and stakeholders. We have a high expectation for such a company and are very confident in investing in it!
@Jingli Li | Shopping guide from cdf Haikou Meilan Airport Duty-Free Shop
During my daily work, thankfulness from customers can easily warm my heart. This year, I set a goal of being a “Star Sales” and sincerely bringing an excellent shopping experience to every customer.
@Yingchang Dai | The official assigned to grassroots assisting Menglian county
The core of rural vitalisation is industrial development, to place industrial ecology and ecological industrialisation in a more prominent position. I would like to focus on the concepts of “playing the advantages of the main businesses, leading by cultural tourism, promoting innovation among the local and the enterprises, guiding by characteristic industries, developing agriculture, rural areas and farmers, prioritising ecological environment, sharing governance and common prosperity”, and striving to build a “rich, touristy, vitalised” Menglian county.
We are encountering an ever-changing market environment. Consequently, we will stay committed to the concept of innovative, coordinated, green, open and inclusive development and take actions to incorporate social responsibilities into the company’s business philosophy and development strategy. Overall, we aim to build a company that demonstrates the virtues of integrity, safety, environmental awareness, harmony and responsibility.
——Peng Hui The Chairman of China Tourism Group Duty Free Corporation Limited
At the End
This is the first ESG report, also the first time for our company to describe the corporate vision and practical action of CTG-DUTY-FREE with the ESG language. We will continue to issue the ESG report annually, based on the concept of “The Report Facilitates The Management”. Moreover, our company will unremittingly improve our internal ESG Management system and Performance Management Indicator. Our company will improve the ESG performance from the aspects of customers, environment, employees, communities, supply chain and so on based on primary business activities to create more value for the entire society.
It is worth noting that the cover and some illustrations in the ESG report were obtained from the Environmental Protection Poster Design Competition of our company with the topic of “Discover the Beauty of Environmental Protection with cdf”. We hope to convey the wishes of green development through colorful aesthetic creativity and element collision.
